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Tag: Control


Creating Control

Last week at lunch, the waitress inadvertently dumped a cup of marinara sauce all over my suit.  I didn’t move while she went to collect a towel to help me wipe it off.  I didn’t yell at her.  It was an accident.  She was flustered and upset and scrambling to offer reimbursement of my dry cleaning bill.  I just smiled and thanked her for helping me get cleaned up and said “no worries at all.”  The gentleman I was with said to me “You have amazing control.” I often hear clients bemoaning the other side seemingly having the “upper hand.” 
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