Creating Control
Last week at lunch, the waitress inadvertently dumped a cup of marinara sauce all over my suit. I didn’t move while she went to collect a towel to help me wipe it off. I didn’t yell at her. It was an accident. She was flustered and upset and scrambling to offer reimbursement of my dry cleaning bill. I just smiled and thanked her for helping me get cleaned up and said “no worries at all.” The gentleman I was with said to me “You have amazing control.” I often hear clients bemoaning the other side seemingly having the “upper hand.”
