Peggy’s Voice
“My name is Peggy. May I help you?” “Peggy,” I said, pausing for the surprise little lump in my throat “I really hope you can.” I was embarrassed by my emotion. Years ago I placed countless calls to cancel my husband’s name on accounts and remove it from many charity mailing lists. That was an understandable time for emotions. But a call to a customer service rep to get your bank password changed? I was on day three of a quest to solve a series of technological challenges. In my effort to live out my intention to “simplify in September”
